Call James on 07967 567555 or email james@swindondws.co.uk

Frequently Asked Questions

Q/ How much do you charge?
A/ £12 per hour, £8 per half hour (additional dogs are half price). More than three walks a week: £10 per hour.
Q/ Can I meet you first?
A/ Yes, I can arrange to meet at your home for a free initial consultation with you and your pet(s), without obligation. I will explain my service and show you my certificates and insurance details. Then, if you are happy to proceed, you will then complete all the necessary documentation and sign a service agreement. We will then arrange a free initial walk with your pet to ensure we are both happy to proceed.
Q/ How do I pay?
A/ Payment is weekly. I accept cash or online bank transfer (BACs). I send invoices by e-mail every Friday for that week’s service and payment is to be made within seven days.
Q/ Do you charge to reserve a place for my dog if is away?
A/ No, unlike many dog walkers, I do not charge you to reserve your dog’s place. All I ask is that you give me as much notice as possible so that I am able to plan ahead.
Q/ Which areas do you cover?
A/ I provide dog walking in Old Town, Kingshill, Okus and Wichelstowe.
Q/ Are you fully insured?
A/ Yes, I hold full public liability insurance (£3 million). Petplan Sanctuary Policy Number: IS50206101. You will be provided with a copy of my insurance certificate when we meet.
Q/ Are you police checked?
A/ Yes, I am fully police checked through the Disclosure and Barring Service, DBS Number: 200000002570576. You will be provided with a copy of the documentation when we meet.
Q/ How often will you walk my dog?
A/ I can walk your dog as often as you wish – anything from one walk a week up to two walks a day, five days a week. I provide dog walking services from Monday to Friday (weekends and bank holidays by arrangement, subject to my availability).
Q/ Do you allow dogs off the lead?
A/ Yes, with your written consent, and only in safe areas away from roads, and only if I am confident that it will return when called. If you are concerned about your dog’s ability to obey a recall then I will only walk on-lead.
Q/ How long does each walk last?
A/ Each walk lasts for half an hour or 1 hour (not including pick-up and drop-off time).
Q/ What if I need to cancel a walk?
A/ Please call or email giving a minimum of 24 hours notice, otherwise the missed walk will we be charged at the full normal rate. If you wish to cancel a regular service, I require a minimum of two weeks' notice.
Q/ Will you walk my dog in all weathers?
A/ Yes, Regular exercise is vital for your dog’s wellbeing. For this reason I walk in all weathers, so you can be confident that your dog won’t miss its walk – rain, hail or shine (the only exception being extreme weather conditions which may present a risk to the safety of your dog). And when we’ve finished our walk, I'll make sure its coat and paws are towelled down and that they have plenty of fresh water to drink!
Q/ Does my dog need to be fully vaccinated and vet registered?
A/ Yes, I am only able to take on pets who are vet registered. I will record your vet’s details on a veterinary release form and ask you to leave an emergency contact number in the unlikely event there is a medical problem. I also require all vaccinations and flea and worm control to be up to date.
Q/ My dog doesn’t always get on with other dogs. Does this mean you are unable to walk them?
A/ No, if your dog is uncomfortable around other dogs, I also offer a solo dog walking service, where I will take your dog for a walk on its own (subject to availability).
Q/ Where do you walk?
A/ Your dog always will be walked in a safe place, away from busy roads and distractions. My favourite locations around Old Town are: The Lawns, The Town Gardens, Old Town Railway path and the canal at Kingshill/Rushey Platt.
Q/ Do you walk all dog breeds?
A/ Providing it is legal I do not discriminate against a dog on account of its breed. I will meet your dog before I walk it and providing we feel comfortable together and the dog is friendly there should not be a problem.
Q/ Are you familiar with the law affecting dogs?
A/ Yes, having been a dog owner for many years, I have a good knowledge of the law. See Kennel Club: ‘Do You Know Dog Law?’
Q/ How do you collect and drop-off my dog?
A/ I come to your home and collect your dog and drop it back after its walk. If you require me to walk your dog during the day whilst you’re at work, etc, I shall require a key for your home. Please note that I am police checked and fully insured to walk and care for your dog, as well as to hold your keys.
Q/ Does my dog need to wear a collar and tag?
A/ Yes, the Control of Dogs Order 1992 requires that most dogs wear a collar and a tag or disc showing the name and address of the owner. Please note that from 6th April 2016, all dogs must be microchipped and registered on an approved database.
Q/ How many dogs do you walk at a time?
A/ I walk a maximum of four dogs on each walk. This ensures they have my full attention and remain safe. If you would prefer your dog walked on its own, I also offer solo walks.
Q/ Do you use treats?
A/ I do use the occasional treat during a walk to reward good behaviour, unless you request otherwise.
Q/ What happens in the event of an emergency?
A/ In the unlikely event of an emergency, I will inform you immediately. If your dog requires veterinary attention, I will take it to your named vet or the nearest veterinary surgery, depending on the degree of urgency.
Dog walks in woodland Dog walks in countryside Dog walks in Old Town